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Key Support Worker

Get to know Mandy

Mandy is a key support worker and plays a crucial role at Headway Norfolk and Waveney by providing one-to-one assistance to individuals with brain injuries.

As the name suggests, a key support worker is a key member of the support team, responsible for developing and maintaining a supportive and enabling relationship with the service user. They work closely with the service user to develop a person-centered care plan that addresses their specific needs, goals, and aspirations. This may include assisting with personal care, medication management, daily living skills, and emotional support.

Mandy leads the cogwheels memory group & physical group.

Prior to Headway Norfolk and Waveney, Mandy had a 25 year career as an early years practitioner.

"Headway is close to my heart being a brain injury survivor myself. I can relate well, through some shared experience with many of our clients. "

In her spare time, Mandy enjoys health & fitness and is a member of the Norwich Fitness Academy.