Get Help and Support

Referring my family or friend

Follow the steps below to refer your family member or friend to Headway Norfolk and Waveney. We understand that this process can be overwhelming, so if you need help or guidance, simply call our team on 01603 788114.

At Headway Norfolk and Waveney, we understand just how difficult caring for someone with a brain injury is, whether you’re a spouse, partner, parent, sibling, other family member or close friend.

Often it can feel like the person you knew has changed completely and you’re suddenly faced with new emotions and behaviours.

We also know that it often falls to the families and friends of the brain injury survivor to help the individual get the support they need in the first place and help them make decisions about their ongoing care.

Brain injury affects people in different ways. Your loved one might be impacted physically and unable to walk or speak. They might have trouble controlling their emotions. It’s incredibly hard to know what do next and that’s where we come in.

Our aim is to improve day-to-day life for every individual we work with. To improve their confidence and independence, empower them to access community assets, to socialise, and support them in living well after brain injury.

Our Services

We support adults impacted by brain injury in a number of ways. Explore our range of services below, or start the referral process for your loved one today, by continuing through the steps on this page.

Our Services

If feel your loved one would benefit from brain injury support or stroke support and they live in Norfolk or Waveney, you can refer them to us following the steps below:

  1. Download and complete our referrals form below

  1. Either send us your completed referrals form via email to or send it back to us via post to:

Headway Norfolk and Waveney- Head Office

4 Woolgate Court
St Benedicts Street

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Then what happens?

  1. You/your family member or friend, will be sent relevant information about our service over email or by post.

  2. A member of our team will be in touch in 5 working days. Here, you can discuss in detail how we might be able to help and what types of sessions will be of benefit.

  3. You will be invited to a visit at the centre you’re interested in attending or if you’re looking for outreach/private Occupational Therapy a face-to-face visit in your home or one of our centres will be organised.

  4. Our team of Occupational Therapists will carry out an assessment, and if you’re looking to apply for Social Services funding, we will make this referral on the referee’s behalf.

  5. We await the Social Services assessment and results. If funding is granted, then your family member will start accessing our service.

  6. If there is a lengthy wait for a Social Services assessment, we will consider the referred individuals' eligibility for our Interim Bursary Scheme so that they can start using our service sooner.

Too much information?

Call us on 01603 788114 or email to speak with one of our experienced members of staff, who will help guide you through the process of referring yourself or request more information below.

Contact Us

Thank you for contacting Headway Norfolk and Waveney. Please note that our inbox is not monitored outside of regular office hours, including bank holidays.

If you require immediate assistance or support, please consider reaching out to one of the following helplines:

Headway UK Helpline: 0808 800 2244
Samaritans: 116 123
Childline: If you're under 19, you can also call 0800 1111. The number will not appear on your phone bill.

For medical assistance contact your GP, dial 111, or in an emergency contact 999.

If you need help with your care or need to report an adult/ child at risk of harm you can contact your local social services team.

Norfolk county council social services
Telephone: 0344 800 8020
Text relay: 18001 0344 800 8020 – for people with hearing or speech impairments

Suffolk County Council
0800 917 1109 the number is open 24 hours a day.

Your message is important to us, and we will respond promptly during our regular office hours, Monday through Friday, 8:30 am-4:30 pm. Thank you for your understanding.

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