Get Help and Support

Referring my family or friend

Follow the steps below to refer your family member or friend to Headway Norfolk and Waveney. We understand that this process can be overwhelming, so if you need help or guidance, simply call our team on 01603 788114.

**Headway Norfolk and Waveney is currently pausing referrals to our Norwich Day Service and Norwich Outreach due to capacity limitations. However, we are still accepting referrals to our Peer Support Group.

At Headway Norfolk and Waveney, we understand just how difficult caring for someone with a brain injury is, whether you’re a spouse, partner, parent, sibling, other family member or close friend.

Often it can feel like the person you knew has changed completely and you’re suddenly faced with new emotions and behaviours. We also know that it often falls to the families and friends of the brain injury survivor to help the individual get the support they need in the first place and help them make decisions about their ongoing care.

Brain injury affects people in different ways. Your loved one might be impacted physically and unable to walk or speak. They might have trouble controlling their emotions. It’s incredibly hard to know what do next and that’s where we come in.

Our aim is to improve day-to-day life for every individual we work with. To improve their confidence and independence, empower them to access community assets, to socialise, and support them in living well after brain injury.

Make a Referral

If your loved one would benefit from brain injury support and they live in Norfolk or Waveney, you can refer them to us by following the below steps.

Please note that completing a referral to Headway Norfolk and Waveney will take approximately 12 minutes. To ensure we can process your referral efficiently, please provide as much detail as possible. If you need assistance or have any questions, feel free to contact us.

Step 1 | Complete the Referral Form

Fill out the online form below and press submit.

Step 2 | Would you Prefer a Paper Copy?

You can print a paper version of the referral form and send it via post to our head office:

Please send your completed form to the below address:

Headway Norfolk and Waveney

4 Woolgate Court

St Benedicts Street

Norwich

Norfolk

NR2 4AP

*Remember: You only need to complete one referral form—either submit the online version or print and send the paper copy to us. There is no need to do both.

Step 3 | Wait for Contact

Our team will aim to reach out to you within 5 working days.

Step 4 | Explore our Services

Learn more about the support we offer by viewing our service guide below.

If you have any questions whilst your referral is processing, please don’t hesitate to reach out to us. We're here to help!

Contact Us

Thank you for contacting Headway Norfolk and Waveney. Please note that our inbox is not monitored outside of regular office hours, including bank holidays.

If you require immediate assistance or support, please consider reaching out to one of the following helplines:

Headway UK Helpline: 0808 800 2244
Samaritans: 116 123
Childline: If you're under 19, you can also call 0800 1111. The number will not appear on your phone bill.

For medical assistance contact your GP, dial 111, or in an emergency contact 999.

If you need help with your care or need to report an adult/ child at risk of harm you can contact your local social services team.

Norfolk county council social services
Telephone: 0344 800 8020
Text relay: 18001 0344 800 8020 – for people with hearing or speech impairments

Suffolk County Council
0800 917 1109 the number is open 24 hours a day.

Your message is important to us, and we will respond promptly during our regular office hours, Monday through Friday, 8:30 am-4:30 pm. Thank you for your understanding.

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