Referring my family or friend

At Headway Norfolk and Waveney, we understand just how difficult caring for someone with a brain injury is, whether you’re a spouse, partner, parent, sibling, other family member or close friend.

Often it can feel like the person you knew has changed completely and you’re suddenly faced with new emotions and behaviours.

We also know that it often falls to the families and friends of the brain injury survivor to help the individual get the support they need in the first place and help them make decisions about their ongoing care.

Brain injury affects people in different ways. Your loved one might be impacted physically and unable to walk or speak. They might have trouble controlling their emotions. It’s incredibly hard to know what do next and that’s where we come in.

Our aim is to improve day-to-day life for every individual we work with. To improve their confidence and independence, empower them to access community assets, to socialise, and support them in living well after brain injury.

If feel your loved one would benefit from brain injury support or stroke support and they live in Norfolk or Waveney, you can refer them to us following the steps below:

1. Download and complete our referrals form below

1. Either send us your completed referrals form via email to referrals@headway-nw.org.uk or send it back to us via post to:

Then what happens?

1. You/your family member or friend, will be sent relevant information about our service over email or by post.

2. A member of our team will be in touch in 5 working days. Here, you can discuss in detail how we might be able to help and what types of sessions will be of benefit.

3. You will be invited to a visit at the centre you’re interested in attending or if you’re looking for outreach/private Occupational Therapy a face-to-face visit in your home or one of our centres will be organised.

4. Our team of Occupational Therapists will carry out an assessment, and if you’re looking to apply for Social Services funding, we will make this referral on the referee’s behalf.

5. We await the Social Services assessment and results. If funding is granted, then your family member will start accessing our service.

6. If there is a lengthy wait for a Social Services assessment, we will consider the referred individuals' eligibility for our Interim Bursary Scheme so that they can start using our service sooner.

Too much information?

Call us on 01603 788114 or email referrals@headway-nw.org.uk to speak with one of our experienced members of staff, who will help guide you through the process of referring yourself or request more information below.