Get Help and Support

Our One-to-one Outreach Service

A bespoke service to support those with a brain injury to achieve meaningful outcomes within their homes and their local community.

What does this service focus on?

This service focuses on overcoming barriers the individual is facing in relation to their independence, their ability to take part in community life, their capacity to return to a form of employment or education, and their capability to manage their symptoms of brain injury in day-to-day life.

How does it work?

Our Occupational Therapists will carry out an assessment of your needs and create a person-centred care plan identifying your goals for the Key Support Worker to support you with:

  • Home based: re-learning of activities of daily living.

  • Home based: techniques and tools for organising/sequencing the day, budgeting/paperwork/making appointments/using IT for work or social requirements.

  • Community based: use of public transport, exercise, accessing local assets and building social connections to reduce isolation.

  • Return to work/volunteering or study: support with CV creation, searching for appropriate roles, understanding what reasonable adjustments can be made by employers, techniques for coping with fatigue/emotions and mood etc in the workplace.

Please note the things we do not do in outreach sessions:

  • Personal care

  • Administering medications

  • Home / domestic care

Please note, this service is a chargeable services, however we can help refer your family member or friend for a Social Services assessment, as they may be eligible for funding from the council to access our support services.


Outreach sessions are usually booked in 2-hour slots, but additional hours can be added:

2 Hour Session= £48.33

Additional Rate per Hour= £23.47

This is subject to additional travel or other expenses which will be identified and applied on a case by case basis depending on the location of the client.

This service can either be paid for privately OR funding can be applied for under the Care Act via Adult Social Services and the local County Council.

Headway is here to help.

If you want more information on our service, call 01603 788114 or email to speak to one of our team for guidance or information on our services. You can also fill in the form below.

Contact Us

Thank you for contacting Headway Norfolk and Waveney. Please note that our inbox is not monitored outside of regular office hours, including bank holidays.

If you require immediate assistance or support, please consider reaching out to one of the following helplines:

Headway UK Helpline: 0808 800 2244
Samaritans: 116 123
Childline: If you're under 19, you can also call 0800 1111. The number will not appear on your phone bill.

For medical assistance contact your GP, dial 111, or in an emergency contact 999.

If you need help with your care or need to report an adult/ child at risk of harm you can contact your local social services team.

Norfolk county council social services
Telephone: 0344 800 8020
Text relay: 18001 0344 800 8020 – for people with hearing or speech impairments

Suffolk County Council
0800 917 1109 the number is open 24 hours a day.

Your message is important to us, and we will respond promptly during our regular office hours, Monday through Friday, 8:30 am-4:30 pm. Thank you for your understanding.

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Need our support?

Click the appropriate box below to refer yourself or another to our support services.